Coronavirus Information & Updates

Visitation Guidelines

We are so pleased to welcome visitors to the Friendly Home!

Guidelines as of July 8. 2021.

  • Scheduling visits with Members is no longer required. Visitors may come to the Friendly Home seven days a week. Family visits are unrestricted. Others should consider visiting between 10:30am – 8:30pm.
  • Visitors are discouraged from coming during the lunch hour to help with maintaining appropriate social distance in neighborhood dining rooms. 
  • All visitors will continue to be screened each time they visit for symptoms and/or potential exposure to COVID-19, as well as have their temperature taken. For the purpose of potential contact tracing, we’ll also need to document the visitor’s name, address, telephone number, email address, and the date and time of the visit.
  • Masks must be worn over nose and mouth while in public areas AT ALL TIMES – regardless of their vaccination status. If a Member is on precautions, visitors are still allowed, but must wear the appropriate PPE (i.e., gowns, gloves, masks, face shields). The Friendly Home will provide these items as well as any assistance that is needed with donning and doffing them properly.
  • It is highly recommended that visitors be tested for COVID prior to their visit. Rapid testing is available at the Friendly Home at all times and is a self-administered test.
  • The Friendly Home requests that all visitors be vaccinated against COVID. Vaccination is requested, but not required.
  • Clothing items will need to be labeled and left in the laundry drop box across from our Auditorium so that they can be laundered and labeled prior to delivery to the Member. We will provide forms for your completion.  Visitors should not bring these items to Member rooms or visiting areas.
  • Food and drink is allowed for vaccinated individuals in private rooms.
  • There is a limit of two visitors at a time per Member per visit to maintain physical distance as much as possible within the confines of the room or visiting area. (Children under age 3 do not count as a visitor.)
  • The recommended time limit for visits is no longer than 2 hours.
  • Outdoor visitation is highly encouraged.
  • Per the guidance, families may visit their loved ones in their rooms if they have a private room. 
  • For those Members in semi-private rooms, which are primarily on Morgan Place, visits cannot happen in the room unless the Member is unable to leave his/her room. Designated visiting areas are: Outdoors, Aviary, Morgan Place & Porter Place Libraries, Morgan Place Alcove, Tranquility Room and the Alcove located across from the Tranquility Room (near the entrance to Lee Place). Cleaning/sanitizing supplies are available in each of these areas and must be used to disinfect the space before and after visits. 
  • The guidance requires limited visitor movement throughout the building. Visitors must go directly to and from the Member’s room or visiting area. However, visitors may bring their loved ones outdoors if the Member chooses and weather permits. Visitors must go directly to the outdoor area, and then directly back to the Member’s room. 
  • Visitors must maintain a social distance of six feet from anyone other than their loved one; i.e., other Members, visitors and staff.
  • If the Member is fully vaccinated, they can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after. Families must ensure that their loved one is properly wearing a mask.
  • MASK REQUIREMENTS:  Masks must be worn over nose and mouth while in public areas AT ALL TIMES, regardless of vaccination status.
  • Lee, Lindsay, Porter & Selden Place: Fully vaccinated visitors may remove their masks while in Member room only and if Member is fully vaccinated. Unvaccinated visitors must wear mask over nose and mouth AT ALL TIMES.
  • Morgan Place : Masks must be worn over nose and mouth AT ALL TIMES in companion suites, regardless of vaccination status.
  • Visitors ARE allowed in the neighborhood dining rooms – HOWEVER, you MUST be masked (over nose & mouth) AT ALL TIMES, regardless of vaccination status and NO EATING OR DRINKING.
  • Dog visits are permitted under the following conditions, providing that the animal’s up-to-date vaccination records are on file at the Friendly Home. Please contact Courtney Pierce at (585) 789-3121 or with any questions.  
    • The dog appears healthy.
    • The dog has not had any exposures to humans or other pets with COVID-19. A quarantine period starting 14 days before the nursing home visit is recommended, during which the dog has no contact with pets or humans from outside its place of residence.
    • Members and staff wear masks when within 6 feet of the dog.
    • Hand hygiene is performed before and after contact with the dog.
    • The dog’s leash is sanitized between human handlers.
    • Members and staff do not handle the dog’s toys. 
    • No licking or “kisses” of Members or Staff by the dog.
  • Compassionate care visits will be allowed at all times, regardless of the resident’s vaccination status, the county’s COVID-19 positivity rate, or an outbreak. Again, if the Member is on isolation precautions, visitors must wear the appropriate PPE during their visit. Isolation precautions will continue to last for 14 days when there is a positive case
  • Zoom visits may still be scheduled on the Friendly Home’s website. Zoom visits should be reserved for those family members who live out of town and are unable to visit Members in person. We highly encourage visitors to use their own technology (cell phones, tablets, laptops) to Zoom or FaceTime with loved ones whenever they wish, as well as to include out-of-town relatives during their visits.
  • Window visits are available for visitors who would prefer not to come into the building. They may be scheduled on our website
  • If Members leave the building for offsite visits, they may be tested for COVID at regular intervals upon their return.
  • Please use our online system to schedule window visits and Zoom chats. If you experience any issues in scheduling your visit, please contact Courtney Pierce at (585) 789-3121 or If you need to change or reschedule your planned visit, please do so through Calendly. Here are the easy directions to do so.

Please use our online system to schedule window visits and Zoom chats. If you experience any issues in scheduling your visit, please contact Courtney Pierce at (585) 789-3121 or If you need to change or reschedule your planned visit, please do so through Calendly. Here are the easy directions to do so.


You may find the Friendly Home’s Emergency Pandemic Plan in our Brochure Library.

News & Information

Precautions/Infection Control

  • We are screening every employee, every shift, every day as they come to work. This includes 1) taking their temperatures and 2) having them complete a questionnaire about COVID-19 risk factors, including showing signs of respiratory illness and potential exposure to anyone with COVID-19. No one will be allowed to enter the building if they have a fever or other symptoms of respiratory illness. Employees are constantly reminded that if they are not feeling well in any way, they should not come to work.
  • Universal masking policies are in place – ALL employees MUST wear masks.
  • We continue to follow rigorous infection prevention and control procedures. These include handwashing and wearing gloves and other personal protective equipment (PPE). As with proper wearing of masks, we are continuously reinforcing and monitoring these procedures with our staff.
  • Our thorough disinfecting and cleaning processes are performed frequently, with special attention to commonly touched areas such as door knobs, light switches, elevator buttons and the like.
  • Hand sanitizers have been installed in every Member room and throughout the building in common areas. 
  • We have implemented plans to limit as much as reasonably possible the movement of individuals within and throughout the Home.
  • Social distancing of at least six feet is monitored and strictly enforced.
  • We have an adequate inventory on hand of PPE and cleaning and disinfecting supplies.

Come Visit Us

Contact Rachel Johnson to schedule a tour.

Photo - Rachel Johnson

Rachel Johnson

Admissions Coordinator

585-789-3109 Apply Now

Contact the Friendly Home

For general information or questions about Friendly Home, please call our Reception Desk at 585-381-1600, or fill out the form below: