Coronavirus Information & Updates

Visitation Guidelines

We are so pleased to safely welcome visitors back to the Friendly Home!

On March 25rd, 2021, the New York State Department of Health (DOH) announced new regulations concerning nursing home visitation. View more detailed information on the DOH’s latest policy.

  • Scheduling visits with Members is no longer required. Visitors may come to the Friendly Home seven days a week. Family visits are unrestricted. Others should consider visiting between 10:30am – 8:30pm.
  • Visitors are discouraged from coming during the lunch hour to help with maintaining appropriate social distance in neighborhood dining rooms. 
  • All visitors will continue to be screened each time they visit for symptoms and/or potential exposure to COVID-19, as well as have their temperature taken. For the purpose of potential contact tracing, we’ll also need to document the visitor’s name, address, telephone number, email address, and the date and time of the visit.
  • All visitors must wear a mask covering their mouth and nose and a face shield, regardless of their vaccination status. If a Member is on precautions, visitors are still allowed, but must wear the appropriate PPE (i.e., gowns, gloves, masks, face shields). The Friendly Home will provide these items as well as any assistance that is needed with donning and doffing them properly.
  • It is highly recommended that visitors be tested for COVID prior to their visit. Rapid testing is available at the Friendly Home Monday-Friday, 8:30am – 4:30pm. Visitors may come in during these times for a rapid test, even if they are visiting their loved at another time (for example, after hours or on weekends).
  • The Friendly Home requests that all visitors be vaccinated against COVID. Vaccination is requested, but not required.
  • Visitors will need to stop by the sanitization station to disinfect any items they are bringing in for Members.
    • We will have materials to sanitize “hard” items such as vases, books, etc.  
    • Clothing items will need to be left in the sanitization area so that they can be laundered and labelled prior to delivery to the Member. We will provide forms and a laundry drop box to leave these items in. Visitors should not bring these items to Member rooms or visiting areas.
    • Bringing in food items is strongly discouraged. 
  • There is a limit of two visitors at a time per Member per visit to maintain physical distance as much as possible within the confines of the room or visiting area.
  • The recommended time limit for visits is no longer than 2 hours.
  • Per the guidance, families may visit their loved ones in their rooms if they have a private room. 
  • For those Members in semi-private rooms, which are primarily on Morgan Place, visits cannot happen in the room unless the Member is unable to leave his/her room. Designated visiting areas are: Aviary, Morgan Place Library, Morgan Place Alcove, Tranquility Room and the Alcove located across from the Tranquility Room (near the entrance to Lee Place). Cleaning/sanitizing supplies are available in each of these areas and must be used to disinfect the space before and after visits. 
  • The guidance requires limited visitor movement throughout the building. Visitors must go directly to and from the Member’s room or visiting area. However, visitors may bring their loved ones outdoors if the Member chooses and weather permits. Visitors must go directly to the outdoor area, and then directly back to the Member’s room. 
  • Visitors must maintain a social distance of six feet from anyone other than their loved one; i.e., other Members, visitors and staff.
  • If the Member is fully vaccinated, they can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after. Families must ensure that their loved one is properly wearing a mask.
  • Visitation will not include eating together or other circumstances that would require the visitor to remove their mask.  
  • Dog visits are permitted under the following conditions, providing that the animal’s up-to-date vaccination records are on file at the Friendly Home. Please contact Courtney Pierce at (585) 789-3121 or with any questions.
    • The dog appears healthy.
    • The dog has not had any exposures to humans or other pets with COVID-19. A quarantine period starting 14 days before the nursing home visit is recommended, during which the dog has no contact with pets or humans from outside its place of residence.
    • Members and staff wear masks when within 6 feet of the dog.
    • Hand hygiene is performed before and after contact with the dog.
    • The dog’s leash is sanitized between human handlers.
    • Members and staff do not handle the dog’s toys. 
    • No licking or “kisses” of Members or Staff by the dog.
  • Compassionate care visits will be allowed at all times, regardless of the resident’s vaccination status, the county’s COVID-19 positivity rate, or an outbreak. Again, if the Member is on isolation precautions, visitors must wear the appropriate PPE during their visit. Isolation precautions will continue to last for 14 days when there is a positive case.
  • Zoom visits may still be scheduled on the Friendly Home’s website. Zoom visits should be reserved for those family members who live out of town and are unable to visit Members in person. We highly encourage visitors to use their own technology (cell phones, tablets, laptops) to Zoom or FaceTime with loved ones whenever they wish, as well as to include out-of-town relatives during their visits. 
  • Window visits are available for visitors who would prefer not to come into the building. They may be scheduled on our website
  • If Members leave the building for offsite visits, they may be tested for COVID at regular intervals upon their return.

Please use our online system to schedule window visits and Zoom chats. If you experience any issues in scheduling your visit, please contact Courtney Pierce at (585) 789-3121 or If you need to change or reschedule your planned visit, please do so through Calendly. Here are the easy directions to do so.


You may find the Friendly Home’s Emergency Pandemic Plan in our Brochure Library.

News & Information

Precautions/Infection Control

  • We are screening every employee, every shift, every day as they come to work. This includes 1) taking their temperatures and 2) having them complete a questionnaire about COVID-19 risk factors, including showing signs of respiratory illness and potential exposure to anyone with COVID-19. No one will be allowed to enter the building if they have a fever or other symptoms of respiratory illness. Employees are constantly reminded that if they are not feeling well in any way, they should not come to work.
  • Universal masking policies are in place – ALL employees MUST wear masks.
  • We continue to follow rigorous infection prevention and control procedures. These include handwashing and wearing gloves and other personal protective equipment (PPE). As with proper wearing of masks, we are continuously reinforcing and monitoring these procedures with our staff.
  • Our thorough disinfecting and cleaning processes are performed frequently, with special attention to commonly touched areas such as door knobs, light switches, elevator buttons and the like.
  • Hand sanitizers have been installed in every Member room and throughout the building in common areas. 
  • We have implemented plans to limit as much as reasonably possible the movement of individuals within and throughout the Home.
  • Social distancing of at least six feet is monitored and strictly enforced.
  • We have an adequate inventory on hand of PPE and cleaning and disinfecting supplies, with ordering and deliveries occurring on a daily basis.

The Friendly Home continues to be sufficiently staffed in important areas such as Nursing, Dining Services, Environmental Services, Life Enrichment and Social Work. Our Human Resources team has implemented several staffing strategies to build up our pool of employees and maintain the necessary staffing levels to provide care and services for our Members. 

Inventory & Supplies
We are maintaining sufficient inventories of the supplies we need, including items like gowns and gloves, cleaning supplies and food/beverages. We are ordering many of these items daily to ensure that we continue to be well supplied in the days and weeks to come. 

Member Engagement

The Friendly Home’s Life Enrichment team is going above and beyond to keep our Members active and engaged. 

  • Daily 1-on-1 visits with all Members
  • 1-on-1 activities are offered every day, such as cards, games, prayer, and reading stories
  • Providing Members with music and audio books that they can listen to in their rooms
  • A traveling leisure cart with activities like jigsaw puzzles, cards, coloring/drawing
  • Sam and Adrianna are providing traveling live music! They are playing in the hallways for Members to enjoy in their rooms.
  • Traveling carts for cocktail hour and other refreshments and snacks. Our Music Therapist performs in the Auditorium and that is broadcast on our internal channel for Members during cocktail hour.
  • There is a lot of programming available on our internal Channel 4, such as exercise, the rosary, crossword puzzles, travelogues, live music, sensory videos and more. There are also baking demonstration shows, and we pass out snacks afterwards. One or two employees are leading the group, and then we have staff on each neighborhood encouraging Members to tune in and follow along.
  • Families and friends are encouraged to send photos, drawings, notes of encouragement, etc. to Our staff will print these out and share with our Members. 

Further, our leadership team rounds on every neighborhood several times a day to visit and check in with Members and staff to see how everyone is doing and to address any concerns. Our Social Workers spend time with Members every day, and are monitoring for any signs of emotional issues.

Send a Guitar Gram!

Our Life Enrichment team has created Guitar Grams. You can send a request for a favorite song along with a message to your loved one through the email address. Our Music Therapist, Sam Snyder, will announce the dedication to your Member and play the requested tune for your loved one during strolling musical visits to each neighborhood,

Come Visit Us

Contact Rachel Johnson to schedule a tour.

Photo - Rachel Johnson

Rachel Johnson

Admissions Coordinator


Contact the Friendly Home

For general information or questions about Friendly Home, please call our Reception Desk at 585-381-1600, or fill out the form below:

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