Living Here

Care and Services

Specific Needs Call for Special Solutions

Attentive, quality care is of the utmost importance at the Friendly Home. Because our dedicated staff of experienced professionals recognizes the individuality of each Member and his or her particular needs, specialized accommodations are available to address a range of health issues.


Learn more about the services offered by the Friendly Home.

24-Hour Skilled Nursing Care & Rehabilitative Services

Setting new standards in long-term care
Utilizing our extensive clinical resources, our diverse team considers each Member’s unique strengths and needs to develop comprehensive, individualized care plans, including:

  • Physician services
  • Personal care
  • Occupational therapy
  • Physical therapy
  • Registered dietitians
  • Social work services
  • Pharmacy services

A variety of consulting services are available as needed:

  • Audiology
  • Speech therapy
  • Dentistry
  • Psychiatry
  • Podiatry
  • Ophthalmology

Find your place here
The Friendly Home’s skilled nursing neighborhoods are named in honor of individuals who have contributed to the excellence of our organization since its founding. “Place” conveys the warm sense of community that is so much a hallmark of the Friendly Home. Each neighborhood includes a bath and shower spa, lounge and recreation areas, and individual dining room.

The Lovejoy Transitional Care Center

Back to health, back to home
The Lovejoy Transitional Care Center (TCC) is designated for patients requiring a short stay following an illness, accident or injury. Most patients will receive physical and/or occupational therapy, provided in a dedicated, state-of-the-art therapy gym. All rooms are private and there is a dining room/lounge for the exclusive use of TCC patients. Breakfast is served in each patient’s room, and lunch and dinner are served in the TCC dining room.

Our well-trained, experienced care professionals offer center-based therapies and patient education to those recovering from illness, injury or elective surgery. Services include:

  • Orthopedic rehabilitation
  • Stroke rehabilitation
  • Cardiac rehabilitation
  • IV therapy
  • Recovery from other medically related hospitalization

An interdisciplinary approach
Located in a private area, right off the main lobby within the Friendly Home, the TCC takes an interdisciplinary approach to help patients regain independence and rebuild strengths and capabilities. Personalized combinations of services are designed to focus on individual needs, including:  

  • Physical and occupational therapies
  • Medicine
  • Nursing
  • Social work
  • Nutritional services
  • Speech services
  • Recreation

Memory Care Center

As with all segments of the Friendly Home, attentive, compassionate, quality care is of the utmost importance in our Memory Care Center. Serving Members in various stages of Alzheimer’s disease and related conditions, the Memory Care Center is located on the first floor and features private rooms, as well as an enclosed outdoor patio. In our safe and secure environment, Members are cared for by experienced professionals who provide specially tailored services and activities.

This multifaceted center is specifically designed to:

  • Focus on an individual’s strengths
  • Enable individuals to maintain cognitive and functional abilities for as long as possible
  • Provide ample space for specialized programs
  • Include private gathering areas
  • Provide a contained, calm setting with minimal disruptions

Hospice Care

Members who have chosen a comfort-care-only approach to end-of-life care have access to our hospice services, which provide additional support by a hospice nurse, social worker, personal care aide, medical director, pastoral care coordinator, hospice volunteers and bereavement coordinator. Members remain in their own familiar environment while services are provided to them.

Our nationally recognized Angel Care Program promotes a facility-wide approach to ensuring comfort and dignity during the final days of life, providing sensitive, spiritual, emotional and psychosocial support to Members and their families.

View the latest Friendly Home Member and Family Customer Experience Survey Results.

Satisfaction Survey Results

Come Visit Us

Contact Shireen Bertino to schedule a tour.

Photo - Shireen Bertino

Shireen Bertino

Director of Social Work & Admissions

585-789-3102 Apply Now

Contact the Friendly Home

For general information or questions about Friendly Home, please call our Reception Desk at 585-381-1600, or fill out the form below: