Cloverwood

Coronavirus Information & Updates

Current Cloverwood Senior Living Visitor Restrictions

Visitors to the Cloverwood campus are now allowed with the following limitations:

1) Only two visitors per patio home or apartment at a time.

2) Guests of apartment residents must first stop at the Cloverwood reception desk for screening. Visitors will then be directed to the closest entry to the apartment to limit movement throughout the common areas. For instance, if you live on the first floor, your guest may be directed to enter your apartment through your patio door.

3) Guests visiting patio home residents do not need to stop at the front desk for screening.

4) All residents and all guests are asked to be respectful of their neighbors while spending time outside. This means wearing a mask and practicing social distancing. This is for everyone’s safety.

5) Residents are asked to self-monitor for any COVID-like symptoms after being visited, including fever, coughing, shortness of breath, etc. If you experience any signs or symptoms of the virus, please contact your primary care physician immediately.

As always, the health, well-being and safety of our residents is our top priority, and we will continue to take any and all measures to minimize the risk of COVID-19 within our community. 

We greatly appreciate your support as we work together on behalf of those we serve. If you feel you have an urgent reason to visit, please call (585) 248-1100. 

News & Information

We are learning more information from the federal, state and local government on a regular basis, and we will keep you informed as new details, regulations and guidelines are released. We appreciate your cooperation! 

Remember that these practices are being implemented to protect you, your guests and our staff, and we will continue to follow government and CDC guidelines to reduce the risk of COVID-19 and other infectious illnesses.

We will continue to monitor the COVID-19 situation very closely, and will keep you informed as new details emerge. The safety and well-being of our residents is our top priority, and we will take all necessary actions and precautions to prevent the spread of respiratory viruses. 

Frequently Asked Questions

Visitors to the campus are now allowed with the following limitations:

1) Only two visitors per patio home or apartment at a time.

2) Guests of apartment residents must first stop at the Cloverwood reception desk for screening. Visitors will then be directed to the closest entry to the apartment to limit movement throughout the common areas. For instance, if you live on the first floor, your guest may be directed to enter your apartment through your patio door.

3) Guests visiting patio home residents do not need to stop at the front desk for screening.

4) All residents and all guests are asked to be respectful of their neighbors while spending time outside. This means wearing a mask and practicing social distancing. This is for everyone’s safety.

5) Residents are asked to self-monitor for any COVID-like symptoms after being visited, including fever, coughing, shortness of breath, etc. If you experience any signs or symptoms of the virus, please contact your primary care physician immediately.

We are assessing transportation services and activities on a daily basis. Please call the Cloverwood concierge desk or tune into Touchtown on channel 1389 for updates.

The Cloverwood Library is now open to a limit of 2 residents at a time. Social distancing must be practiced when in the Library, and you must sanitize your hands upon entering and leaving.

Cloverwood’s hair salon is open. You must call to make an appointment. Please note that only cuts and styling are allowed; no color or blow drying services will be offered at this time. The stylist will be wearing appropriate and new Personal Protective Equipment for each resident/appointment.

Please continue with your current practice. Contact your physicians should you have any questions.

The Gift Shoppe will be open seven days a week, from 11:00am – 3:00pm, and then from 4:00pm – 7:00pm. We are in the process of adding additional food products and other daily supplies. If you are in need of something, please call the Gift Shoppe at 248-1181.

Our outdoor patio is open for dining!

Hours of Operation:
Daily 11:30am – 1:30pm
Reservations encouraged for all; required for groups of 4 or more.
For Sunday deliveries, please place your order by 12pm.

Monday – Saturday 5:00pm – 8:00pm
*Limited menu available on Mondays.
Reservations are required.
Please place delivery orders by 5:45pm.

All menu items are available for delivery or pick up.  You can see daily specials on Touchtown Channel 1389. Please call ext. 1501 from your apartment or 248-1181 from your patio home to make reservations or place an order, or send a message via email to qvavatgbtb@pybirejbbq.bet.

Websites for each of these organizations can be found at www.friendlyseniorliving.org. Click through to the organization you are interested in.  There is a Coronavirus section on each site. As information changes, we are doing our best to keep these updated with the latest information.

Employees continue to be screened before working, including having their temperature taken and completing a questionnaire about COVID-19 risk factors, such as potential exposure and signs of respiratory illness. Further, all employees are required to wear masks.

Regularly scheduled housekeeping services have resumed! Our Environmental Services team continue thorough and frequent sanitization measures throughout the campus to ensure a safe environment for all.

Social distancing does not mean social isolation. Please stay in touch with your family, neighbors and loved ones. If you choose to gather with your friends, practice social distancing and stay within 6-8 feet of each other. Again, you can never wash your hands enough.  Technology is in our favor, and we strongly recommend using it to keep in touch with your loved ones. The best way to stay connected to your friends and family is by phone. 

We recommend downloading a video chat through an app called Zoom Meeting. Download the app from the App store on your iPhone or Google Play on your Android.  Please call Chad Estabrooks, Life Enrichment Director, at (585) 248-1125 if you need assistance.

Contact Cloverwood

Update: Cloverwood is hosting scheduled appointments and tours with social distancing and safety measures in place in one of our private patio homes.  Please call us to arrange a visit.

We also offer private conferences and video tours via Zoom, Skype or Facetime.