Cloverwood

Coronavirus Information & Updates

Current Cloverwood Senior Living Visitor Restrictions

June 12, 2020 UPDATE:

Visitors to the Cloverwood campus are now allowed with the following limitations:

1) Only two visitors per patio home or apartment at a time.

2) Guests of apartment residents must first stop at the Cloverwood reception desk for screening. Visitors will then be directed to the closest entry to the apartment to limit movement throughout the common areas. For instance, if you live on the first floor, your guest may be directed to enter your apartment through your patio door.

3) Guests visiting patio home residents do not need to stop at the front desk for screening.

4) All residents and all guests are asked to be respectful of their neighbors while spending time outside. This means wearing a mask and practicing social distancing. This is for everyone’s safety.

5) Residents are asked to self-monitor for any COVID-like symptoms after being visited, including fever, coughing, shortness of breath, etc. If you experience any signs or symptoms of the virus, please contact your primary care physician immediately.

As always, the health, well-being and safety of our residents is our top priority, and we will continue to take any and all measures to minimize the risk of COVID-19 within our community. 

We greatly appreciate your support as we work together on behalf of those we serve. If you feel you have an urgent reason to visit, please call (585) 248-1100. 

News & Information

  • We are assessing transportation services and activities on a daily basis.  Please call the Cloverwood concierge desk or tune in to Touchtown on channel 1389 for updates.   
  • Amid the coronavirus outbreak, temporary operations of the Cloverwood main dining room will be as follows:
    • You may call for delivery or pick-up between the hours of 10:00am and 6:00pm Monday through Saturday.  Please call x1501 from your apartment or 248-1181 from your patio home.
    • You may call for delivery or pick-up between the hours of 10:00am and 2:00pm on Sunday.
    • The daily specials and dinner menu will only be available for delivery after 3:00pm.    
    • All orders will be delivered as soon as they are ready unless you specify a specific time. 
    • We will not be limiting the menu at this time and are working closely with our vendors to provide you excellent dining options.  
  • Outdoor dining begins on Tuesday, June 16 by reservation only and weather permitting.

We are learning more information from the federal, state and local government daily, and we will keep you informed as new details, regulations and guidelines are released. We appreciate your adherence to the procedures outlined above, and for any others that will be forthcoming as the situation evolves. 

Remember that these practices are being implemented to protect you, your guests and our staff, and we will continue to follow government and CDC guidelines to reduce the risk of COVID-19 and other infectious illnesses.

We will continue to monitor the COVID-19 situation very closely, and will keep you informed as new details emerge. The safety and well-being of our residents is our top priority, and we will take all necessary actions and precautions to prevent the spread of respiratory viruses. 

Frequently Asked Questions

Updated: June 12, 2020

Visitors to the campus are now allowed with the following limitations:

1) Only two visitors per patio home or apartment at a time.

2) Guests of apartment residents must first stop at the Cloverwood reception desk for screening. Visitors will then be directed to the closest entry to the apartment to limit movement throughout the common areas. For instance, if you live on the first floor, your guest may be directed to enter your apartment through your patio door.

3) Guests visiting patio home residents do not need to stop at the front desk for screening.

4) All residents and all guests are asked to be respectful of their neighbors while spending time outside. This means wearing a mask and practicing social distancing. This is for everyone’s safety.

5) Residents are asked to self-monitor for any COVID-like symptoms after being visited, including fever, coughing, shortness of breath, etc. If you experience any signs or symptoms of the virus, please contact your primary care physician immediately.

We are assessing transportation services and activities on a daily basis. Please call the Cloverwood concierge desk or tune into Touchtown on channel 1389 for updates.

The Cloverwood Library is now open to a limit of 2 residents at a time. Social distancing must be practiced when in the Library, and you must sanitize your hands upon entering and leaving.

Cloverwood’s hair salon will open on Monday, June 15. You must call to make an appointment. Please note that only cuts and styling are allowed; no color or blow drying services will be offered at this time. The stylist will be wearing appropriate and new Personal Protective Equipment for each resident/appointment.

Outdoor dining begins on Tuesday, June 16 by reservation only and weather permitting.

Please continue with your current practice. Contact your physicians should you have any questions.

The Gift Shoppe will be open seven days a week, from 11:00am – 3:00pm, and then from 4:00pm – 7:00pm. We are in the process of adding additional food products and other daily supplies. If you are in need of something, please call Betsy Wells at 248-1127 or the Gift Shoppe directly at 248-1181.

Amid the coronavirus outbreak, Monroe County health officials are asking restaurants and bars to modify their service and provide take-out meals only if possible.  Therefore, the temporary operations of the Cloverwood main dining room will be as follows:

  • Lunch Menu (Monday – Saturday)
    • You may call for delivery or pick-up between the hours of 10:00am and 3:00pm
  • Dinner (Monday – Saturday)
    • You may call for delivery or pick-up between the hours of 3:00pm and 5:45pm 
  • Brunch (Sunday)
    • You may call for delivery or pick-up between the hours of 11:00am and 1:00pm
  • The daily specials and dinner menu will only be available for delivery after 3:00pm.    
  • All orders will be delivered as soon as they are ready.

We will not be limiting the menu at this time and are working closely with our vendors to provide you with excellent dining options.  You can see daily specials on Touchtown Channel 1389. Please call x1501 from your apartment or 248-1181 from your patio home to place an order.

Due to federal regulations and in the best interest of those we care for, we have put into place a strict no visitation policy for both the Friendly Home and Glenmere.

Websites for each of these organizations can be found at www.friendlyseniorliving.org. Click through to the organization you are interested in.  There is a Coronavirus section on each site. As information changes, we are doing our best to keep these updated with the latest information.

Only essential employees are permitted to come to work. They will continue to be screened before working, including having their temperature taken and completing a questionnaire about COVID-19 risk factors, such as potential exposure and signs of respiratory illness. Further, all employees are required to wear masks.

We are confident at this point in our staffing coverage. With the announcement of the Monroe County schools closing indefinitely, we are already seeing great examples of teamwork as employees work with nursing managers and each other to arrange childcare and flexible shifts. Our Human Resources department is also providing support and resources for employees.

Regularly scheduled housekeeping of your home will be modified to only cleaning and sanitizing your kitchen and bathrooms. This will allow our excellent Environmental Services team the needed time to maintain the sanitization of the campus. We are screening our staff each morning as they enter the building. If you do not feel comfortable having your home cleaned, please contact us and let us know.

A cross-functional COVID-19 task force meets daily to review new information and guidelines, assess our inventory of all necessary items, review staffing needs, and discuss our employees’ and residents’ concerns and how we can address them as the situation evolves. The overarching goal is to minimize the risk of COVID-19 to our residents and staff. That remains, now and always, our first and foremost priority.

Social distancing does not mean social isolation. Please stay in touch with your family, neighbors and loved ones. If you choose to gather with your friends, practice social distancing and stay within 6-8 feet of each other. Again, you can never wash your hands enough.  Technology is in our favor, and we strongly recommend using it to keep in touch with your loved ones. The best way to stay connected to your friends and family is by phone. 

We recommend downloading a video chat through an app called Zoom Meeting. Download the app from the App store on your iPhone or Google Play on your Android.  Please call Chad Estabrooks, Life Enrichment Director, at (585) 248-1125 if you need assistance.

Contact Cloverwood

Update: Cloverwood is hosting scheduled appointments and tours with social distancing and safety measures in place in one of our private patio homes.  Please call us to arrange a visit.

We also offer private conferences and video tours via Zoom, Skype or Facetime.

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