Cloverwood

Coronavirus Information & Updates

Frequently Asked Questions

Updated: March 19, 2020

Until further notice, only essential staff (i.e. medical providers, essential caregivers, and family of residents providing assistance) will be allowed in the main building of Cloverwood. They will be screened prior to proceeding into the community. This measure is being taken to minimize the risk of exposure to and spreading of COVID-19.

We are assessing transportation services and activities on a daily basis. Please call the Cloverwood concierge desk or tune into Touchtown on channel 1389 for updates.

Out of an abundance of caution and in the best interest of the safety of our residents, several of our amenity areas are closed until further notice. This includes (but is not limited to) areas including the library, cafe, card room, pool and salon.

Please continue with your current practice. Contact your physicians should you have any questions.

The Gift Shoppe will be open between 11:00am and 4:00pm Monday – Friday. We are working on hours of operations for weekends; more to come. We are also in the process of adding additional food products and other daily supplies. If you are in need of something, please call Betsy Wells at 248-1127 or the Gift Shoppe directly at 248-1181.

Amid the coronavirus outbreak, Monroe County health officials are asking restaurants and bars to modify their service and provide take-out meals only if possible.  Therefore, the temporary operations of the Cloverwood main dining room will be as follows:

  • Lunch Menu (Monday – Saturday)
    • You may call for delivery or pick-up between the hours of 10:00am and 3:00pm
  • Dinner (Monday – Saturday)
    • You may call for delivery or pick-up between the hours of 3:00pm and 5:45pm 
  • Brunch (Sunday)
    • You may call for delivery or pick-up between the hours of 11:00am and 1:00pm
  • The daily specials and dinner menu will only be available for delivery after 3:00pm.    
  • All orders will be delivered as soon as they are ready.

We will not be limiting the menu at this time and are working closely with our vendors to provide you with excellent dining options.  You can see daily specials on Touchtown Channel 1389. Please call x1501 from your apartment or 248-1181 from your patio home to place an order.

Due to federal regulations and in the best interest of those we care for, we have put into place a strict no visitation policy for both the Friendly Home and Glenmere.

Websites for each of these organizations can be found at www.friendlyseniorliving.org. Click through to the organization you are interested in.  There is a Coronavirus section on each site. As information changes, we are doing our best to keep these updated with the latest information.

Only essential employees are permitted to come to work. They will continue to be screened before working, including having their temperature taken and completing a questionnaire about COVID-19 risk factors, such as potential exposure and signs of respiratory illness. Further, all employees are required to wear masks.

We are confident at this point in our staffing coverage. With the announcement of the Monroe County schools closing indefinitely, we are already seeing great examples of teamwork as employees work with nursing managers and each other to arrange childcare and flexible shifts. Our Human Resources department is also providing support and resources for employees.

Regularly scheduled housekeeping of your home will be modified to only cleaning and sanitizing your kitchen and bathrooms. This will allow our excellent Environmental Services team the needed time to maintain the sanitization of the campus. We are screening our staff each morning as they enter the building. If you do not feel comfortable having your home cleaned, please contact us and let us know.

A cross-functional COVID-19 task force is meeting twice a day to review new information and guidelines, assess our inventory of all necessary items, review staffing needs, and discuss our employees’ and residents’ concerns and how we can address them as the situation evolves. The overarching goal is to minimize the risk of COVID-19 to our residents and staff. That remains, now and always, our first and foremost priority.

Social distancing does not mean social isolation. Please stay in touch with your family, neighbors and loved ones. If you choose to gather with your friends, practice social distancing and stay within 6-8 feet of each other. Again, you can never wash your hands enough.  Technology is in our favor, and we strongly recommend using it to keep in touch with your loved ones. The best way to stay connected to your friends and family is by phone. 

We recommend downloading a video chat through an app called Zoom Meeting. Download the app from the App store on your iPhone or Google Play on your Android.  Please call Chad Estabrooks, Life Enrichment Director, at (585) 248-1125 if you need assistance.

Resident Family Letter

March 15, 2020

Dear Friendly Senior Living Residents and Families,

I am writing to share with you the news that a Friendly Home employee tested positive today for COVID-19. You should know that this employee is not on the medical team at the Friendly Home and does not provide direct care to our Members. The individual recently traveled to Miami, Florida, and immediately upon showing symptoms, sought medical care, and is currently isolated at home. The Home’s leadership team sent home all four co-workers who had been in direct contact with said employee. None of these employees perform clinical services, and all will not return to work until cleared by the Department of Health. At this time, there are no other suspected cases of COVID-19 among our staff, Members, residents or patients.

We understand this is unsettling news for our Members, residents, their loved ones, our staff and the greater community. Please know we are working tirelessly to mitigate the spread of COVID-19 in our communities and care deeply about the well-being and health of our Members, residents and employees above all. This continues to be our top priority in the days, weeks and months ahead. 

In addition to the measures already in place throughout the Friendly Senior Living communities – Cloverwood, Glenmere, Linden Knoll & Friendly Home – only essential employees are permitted to come to work. They will continue to be screened before working, including having their temperature taken and completing a questionnaire about COVID-19 risk factors, such as potential exposure and signs of respiratory illness. These same screening procedures are in place for visitors to Linden Knoll and Cloverwood. At Friendly Home and Glenmere, no visitors are permitted to enter the communities except in extreme circumstances such as an end of life situation.

Further, all employees are required to wear masks while within 6 feet of Friendly Home Members and Glenmere residents. These Members and residents are being screened daily by Nursing for signs/symptoms of COVID-19, and we are providing the Department of Health (DOH) with status updates on a daily basis. 

Following the direction of the DOH and other government and health agencies, all of our communities are taking every necessary, mandated and precautionary action to mitigate the spread of COVID-19 and minimize the risk to our Members, residents and employees. 

Again, we understand that this is a very challenging time for all of us in the Friendly Senior Living family. Your loved ones are continuing to be served with care and compassion, and we will keep you apprised of information as it develops throughout this rapidly evolving situation. Please visit our website at www.friendlyseniorliving.org for the latest updates for all of our communities. Thank you.

Sincerely,
Glen Cooper
President & CEO, Friendly Senior Living

Download Letter

Additional Updates

March 16, 2020 

CORONAVIRUS UPDATE FOR CLOVERWOOD VISITORS

Dear Cloverwood Residents,

I am writing to share with you that, beginning immediately, only essential staff (i.e. medical providers and essential caregivers) will be allowed in the main building of Cloverwood.  They will be screened prior to proceeding into the community. This measure is being taken to minimize the risk of exposure to and spreading of COVID-19. Please note the following new procedures.

  • All Cloverwood essential visitors will be required to stop at the concierge desk to complete a brief screening questionnaire for COVID-19 risk factors. 
  • Risk factors include:
    • Signs or symptoms of a respiratory infection, including fever, cough, shortness of breath, sore throat.
    • Contact within the last 14 days with someone with a confirmed COVID-19 diagnosis OR are under investigation for COVID-19 OR are ill with a respiratory illness.
    • International travel within the last 14 days to countries with sustained community transmission (China, Iran, South Korea, Italy, Japan, Hong Kong). For updated information on any additional countries which may be added to the list, visit https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.
    • Resides or recently visited a community where community-based spread of COVID-19 is occurring (for example, New Rochelle, New York; Washington State).
    • Trips within the last 14 days on cruise ships.
  • If the answer is yes to any of the above questions, essential visitors will need to be further assessed before proceeding.
  • In addition, all essential visitors will have their temperatures taken. Essential visitors who have a fever will not be allowed to proceed.
  • These measures are being implemented in the best interest of our residents. We strongly encourage no visitation to Cloverwood during this time.

SERVICE UPDATES

  • We are assessing transportation services and activities on a daily basis.  Please call the Cloverwood concierge desk or tune in to Touchtown on channel 1389 for updates.  
  • The Gift Shoppe will be closed until further notice.  However, should you need to purchase any items, please call or stop by the front desk and a staff member will be able to assist you.  
  • Amid the coronavirus outbreak, Monroe County health officials are asking restaurants and bars to modify their service and provide take-out meals only if possible.  Therefore, effective immediately, the new temporary operations of the Cloverwood main dining room will be as follows:
    • You may call for delivery or pick-up between the hours of 10:00am and 6:00pm Monday through Saturday.  Please call x1501 from your apartment or 248-1181 from your patio home.
    • You may call for delivery or pick-up between the hours of 10:00am and 2:00pm on Sunday.
    • The daily specials and dinner menu will only be available for delivery after 3:00pm.    
    • All orders will be delivered as soon as they are ready unless you specify a specific time. 
    • We will not be limiting the menu at this time and are working closely with our vendors to provide you excellent dining options.  

We are learning more information from the federal, state and local government daily, and we will keep you informed as new details, regulations and guidelines are released. We appreciate your adherence to the procedures outlined above, and for any others that will be forthcoming as the situation evolves. 

Remember that these practices are being implemented to protect you, your guests and our staff, and we will continue to follow government and CDC guidelines to reduce the risk of COVID-19 and other infectious illnesses.

Please visit our website at www.cloverwood.org for the latest information. We will keep it updated as we receive new information. 

We will continue to monitor the COVID-19 situation very closely, and will keep you informed as new details emerge. The safety and well-being of our residents is our top priority, and we will take all necessary actions and precautions to prevent the spread of respiratory viruses. 

If you have questions or concerns, please feel free to contact me. Thank you for your support.

Sincerely,
Andy Trepanier
Executive Director

March 13, 2020 

CORONAVIRUS UPDATE FOR CLOVERWOOD VISITORS

Dear Cloverwood Residents,

I am writing to share with you that, beginning immediately, all visitors to Cloverwood will be screened prior to proceeding into the community. This measure is being taken to minimize the risk of exposure to and spreading of COVID-19. Please note the following new procedures.

  • All Cloverwood visitors will be required to stop at the concierge desk to complete a brief screening questionnaire for COVID-19 risk factors. 
  • Risk factors include:
    • Signs or symptoms of a respiratory infection, including fever, cough, shortness of breath, sore throat.
    • Contact within the last 14 days with someone with a confirmed COVID-19 diagnosis OR are under investigation for COVID-19 OR are ill with a respiratory illness.
    • International travel within the last 14 days to countries with sustained community transmission (China, Iran, South Korea, Italy, Japan, Hong Kong). For updated information on any additional countries which may be added to the list, visit https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.
    • Resides or recently visited a community where community-based spread of COVID-19 is occurring (for example, New Rochelle, New York; Washington State).
    • Trips within the last 14 days on cruise ships.
  • If the answer is yes to any of the above questions, visitors will need to be further assessed before proceeding.
  • In addition, all visitors will have their temperatures taken. Visitors who have a fever will not be allowed to proceed.
  • In the best interest of our residents, we strongly encourage limited visitation to Cloverwood during this time.

We are learning more information from the federal, state and local government daily, and we will keep you informed as new details, regulations and guidelines are released. We appreciate your adherence to the procedures outlined above, and for any others that will be forthcoming as the situation evolves. 

Remember that these practices are being implemented to protect you, your guests and our staff, and we will continue to follow government and CDC guidelines to reduce the risk of COVID-19 and other infectious illnesses.

Please visit our website at www.cloverwood.org for the latest information. We will keep it updated as we receive new information. 

We will continue to monitor the COVID-19 situation very closely, and will keep you informed as new details emerge. The safety and well-being of our residents is our top priority, and we will take all necessary actions and precautions to prevent the spread of respiratory viruses. 

If you have questions or concerns, please feel free to contact me. Thank you for your support.

Sincerely,

Andy Trepanier
Executive Director

Contact Cloverwood

For general information or questions about Cloverwood, please call our Reception Desk at 585-248-1100, or fill out the form below:

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