Coronavirus Information & Updates

Visitation Update

On July 8, 2021, the New York State Department of Health (DOH) issued new visitation guidance. Click here for more detailed information regarding DOH guidance

Per the guidance, Glenmere’s visitation policies are as follows:

  • Scheduling visits with Residents is no longer required. Visitors may come to Glenmere seven days a week. 
  • All visitors will continue to be screened for symptoms and/or potential exposure to COVID-19, as well as have their temperature taken.  All visitors will be asked to sanitize their hands upon arrival.  For the purpose of potential contact tracing, we’ll also need to document the visitor’s name, address, telephone number, email address, and the date and time of the visit. If you have had a recent exposure to COVID-19 or are experiencing symptoms, we kindly ask that you postpone your visit.  
  • All visitors must wear a mask covering their mouth and nose, regardless of their vaccination status.
  • While not required, it is highly recommended that visitors be vaccinated and tested for COVID-19 prior to their visit if possible. Click here for additional information regarding vaccinations
  • Visitors may visit Residents in their apartments, or in sitting areas both inside and outside of our building. 
  • At this time, there are no limits on the number of visitors or the length of visits. We do encourage all visitors to maintain physical distance as much as possible within the confines of the Resident’s apartment or visiting area and continue to practice good hand hygiene. 
  • If the Resident and visitor are fully vaccinated, the Resident may choose to have close contact (including touch) with their visitor without wearing a face mask.  If a visitor is not fully vaccinated, the Resident may choose to have close contact while both the Resident and visitor are wearing well-fitted face masks. Visitors must ensure that the Resident is properly wearing a mask.
  • Our Dining Room is not accepting visitors at this time.  However, Residents may choose to host guests in the Glenmere Café or Private Dining Room which allows for additional space to accommodate social distancing.  Please contact the Glenmere Front Desk to make reservations accordingly.
  • We are excited to have resumed Communal Activities for our Residents!  Current guidance allows for Residents to have close contact and not wear masks if all Residents participating in the activity have been fully vaccinated.
  • Compassionate Care visits will be allowed at all times, regardless of the Resident’s vaccination status, the county’s COVID-19 positivity rate, or an outbreak. If the Resident is on isolation precautions, visitors must wear the appropriate PPE during their visit. We will promptly notify Residents and Families if for any reason we are required to suspend or limit general visitation.  
  • As staff resources are being refocused to Communal Activities, we will no longer be scheduling routine Zoom visits.
  • Visitors traveling from other U.S. states or territories are no longer required to test or quarantine upon arrival in New York State.  For any questions or concerns regarding domestic or international travel prior to your visit, we encourage all visitors to follow current CDC travel guidance.  
  • If Residents leave the building for off-site visits with families, we encourage Residents to wear a face mask in accordance with the Interim Public Health Recommendations for Fully Vaccinated People.  Residents will only be tested for COVID-19 if they have had a known exposure to some suspected or confirmed COVID-19 or are exhibiting symptoms.


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News & Information

Precautions/Infection Control

  • We are proud to announce that as of July 30, 2021- all Glenmere staff will have received all doses of the COVID vaccine and are on the road to being fully vaccinated!
  • We continue to screen every employee, every shift, every day as they come to work. This includes 1) taking their temperatures and 2) having them complete a questionnaire about COVID-19 risk factors, including showing signs of respiratory illness and potential exposure to anyone with COVID-19. No one will be allowed to enter the building if they have a fever or other symptoms of respiratory illness. Employees are constantly reminded that if they are not feeling well in any way, they should not come to work.
  • Universal masking policies remain in place – ALL employees MUST wear masks in accordance with CDC guidance.
  • We continue to follow rigorous infection prevention and control procedures. These include handwashing and wearing personal protective equipment (PPE) when indicated. As with the proper wearing of masks, we are continuously reinforcing and monitoring these procedures with our staff.
  • We continue to perform disinfecting and cleaning processes frequently, with special attention to commonly touched areas such as door knobs, light switches, elevator buttons and the like.
  • Hand sanitizer remains available throughout the building in common areas. 
  • We continue to encourage social distancing when able. 
  • We have an adequate inventory of PPE, cleaning and disinfecting supplies on hand. 

Frequently Asked Questions

Mail is still being delivered to Glenmere. For those residents who open their own mail, it is being delivered to them. There is a 3-day “quarantine” on mail once it arrives at Glenmere before it is delivered to residents.

We ask that you limit deliveries of any items to your loved ones. If you must deliver something to Glenmere, please call our concierge first at 585-248-1200.  When you arrive at Glenmere, our front doors will be locked. Call the concierge from the vestibule to let her know you are leaving something for your loved one, and someone will get the item and deliver it.  Again, due to federal regulations, you will not be able to enter the building. It is best to limit non-essential deliveries as much as possible.

Packages arriving from Amazon or other online stores are quarantined utilizing the same process as the mail.  However, if the package contains needed supplies, with the approval of the resident or family member, our staff will open and deliver upon arrival.

Again, we’re asking you to limit deliveries to Glenmere during this time. However, we will accept flower deliveries for Residents.

Come Visit Us

Contact Samantha Tercero to schedule a tour.

Photo - Samantha Tercero

Samantha Tercero

(585) 789-4604

Contact Glenmere

For general information or questions about Glenmere, please call our Reception Desk at 585-248-1200, or fill out the form below: