Coronavirus Information & Updates

Visitation Update

On March 25rd, 2021, the New York State Department of Health (DOH) announced new regulations concerning visitation. View more detailed information on the DOH’s latest policy.



The New York State Department of Health (DOH) issued new visitation guidance on March 25, 2021. Per the guidance, Glenmere’s visitation policies are as follows, effective immediately:

  • Scheduling visits with Residents is no longer required. Visitors may come to Glenmere seven days a week. 
  • All visitors will continue to be screened for symptoms and/or potential exposure to COVID-19, as well as have their temperature taken.  All visitors will be asked to sanitize their hands upon arrival.  For the purpose of potential contact tracing, we’ll also need to document the visitor’s name, address, telephone number, email address, and the date and time of the visit.
  • All visitors must wear a mask covering their mouth and nose.
  • Any Resident who is on isolation or observation, or with suspected or confirmed COVID-19 status, irrespective of vaccination status, may not have visitors outside of compassionate care or end-of-life situations.
  • It is highly recommended that visitors be vaccinated and be tested for COVID prior to their visit if possible. 
  • There is a limit of two visitors at a time per Resident per visit to maintain physical distance as much as possible within the confines of the Resident’s apartment or visiting area.
  • The recommended time limit for visits is no longer than 2 hours.
  • Per the guidance, families may visit their loved ones in their apartments, or in sitting areas both inside and outside of our building. 
  • The guidance requires limited visitor movement throughout the building. Visitors must go directly to and from the Resident’s room or visiting area. However, visitors may bring their loved ones outdoors if the Resident chooses and weather permits. Visitors must go directly to the outdoor area, and then directly back to the Resident’s room. 
  • Visitors must maintain a social distance of six feet from anyone other than their loved one; i.e., other Residents, visitors and staff.
  • If the Resident is fully vaccinated, they can choose to have close contact (including touch) with their visitor while wearing a well-fitting face mask and performing hand-hygiene before and after. Families must ensure that their loved one is properly wearing a mask.
  • Our Dining Room is not accepting visitors at this time.  This has to do with the total capacity allowed in our Dining Room at any given time.
  • Communal activities of small groups are allowed for Residents who are not on isolation precautions. Residents must wear masks and be socially distanced from one another. 
  • Compassionate care visits will be allowed at all times, regardless of the Resident’s vaccination status, the county’s COVID-19 positivity rate, or an outbreak. Again, if the Resident is on isolation precautions, visitors must wear the appropriate PPE during their visit.
  • Zoom visits may still be scheduled as requested. Zoom visits should be reserved for those family members who live out of town and are unable to visit Residents in person. We highly encourage that visitors use their own technology (cell phones, tablets, laptops) to Zoom or FaceTime with loved ones whenever they wish, as well as to include out-of-town relatives during their visits. Staff resources are being re-focused on resuming small group activities.
  • Window visits are available for visitors who would prefer not to come into the building. They may be scheduled on our website.
  • Out of town visitors traveling from other U.S. states or territories are no longer required to test or quarantine upon arrival in New York State and may visit after April 1, 2021.
  • If Residents leave the building for offsite visits with families, they will be tested for COVID upon return and four days after the visit.
  • If any visitor fails to adhere to the protocol, he/she/they will be prohibited from visiting during the duration of the COVID-19 state declared public health emergency, per New York State Department of Health.


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News & Information

Precautions/Infection Control

  • We are screening every employee, every shift, every day as they come to work. This includes 1) taking their temperatures and 2) having them complete a questionnaire about COVID-19 risk factors, including showing signs of respiratory illness and potential exposure to anyone with COVID-19. No one will be allowed to enter the building if they have a fever or other symptoms of respiratory illness. Employees are constantly reminded that if they are not feeling well in any way, they should not come to work.
  • Universal masking policies are in place – ALL employees MUST wear masks.
  • We continue to follow rigorous infection prevention and control procedures. These include handwashing and wearing gloves and other personal protective equipment (PPE). As with proper wearing of masks, we are continuously reinforcing and monitoring these procedures with our staff.
  • Our thorough disinfecting and cleaning processes are performed frequently, with special attention to commonly touched areas such as door knobs, light switches, elevator buttons and the like.
  • Hand sanitizers have been installed throughout the building in common areas. 
  • We have implemented plans to limit as much as reasonably possible the movement of individuals within and throughout Glenmere.
  • Social distancing of at least six feet is monitored and strictly enforced.
  • We have an adequate inventory on hand of PPE and cleaning and disinfecting supplies, with ordering and deliveries occurring on a daily basis.

Frequently Asked Questions

Mail is still being delivered to Glenmere. For those residents who open their own mail, it is being delivered to them. There is a 3-day “quarantine” on mail once it arrives at Glenmere before it is delivered to residents.

We ask that you limit deliveries of any items to your loved ones. If you must deliver something to Glenmere, please call our concierge first at 585-248-1200.  When you arrive at Glenmere, our front doors will be locked. Call the concierge from the vestibule to let her know you are leaving something for your loved one, and someone will get the item and deliver it.  Again, due to federal regulations, you will not be able to enter the building. It is best to limit non-essential deliveries as much as possible.

Packages arriving from Amazon or other online stores are quarantined utilizing the same process as the mail.  However, if the package contains needed supplies, with the approval of the resident or family member, our staff will open and deliver upon arrival.

Again, we’re asking you to limit deliveries to Glenmere during this time. However, we will accept flower deliveries for Residents.

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Contact Samantha Tercero to schedule a tour.

Photo - Samantha Tercero

Samantha Tercero

(585) 789-4604

Contact Glenmere

For general information or questions about Glenmere, please call our Reception Desk at 585-248-1200, or fill out the form below: