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Friendly Home Shares Over $60,000 with Staff for Achieving Highest Standards of Quality

Brighton, N.Y. — For the fifth time, Friendly Home is sharing with its employees money received by the New York State Department of Health in recognition of the home’s outstanding performance in providing residents with care of the highest quality. The DOH’s Quality of Care Incentive Program provides performance payment awards to top-rated nursing homes based on quality, compliance and efficiency measures. In turn, Friendly Home will once again share the program’s monetary award with its employees. In total over five years, Friendly Home has shared with its staff awards exceeding $200,000.

“We are so proud of and thankful for our staff at Friendly Home for their dedication to providing our members with outstanding care and service,” said Glen Cooper, president and CEO of Friendly Senior Living. “We couldn’t achieve excellent quality outcomes without the hard work and commitment our entire team demonstrates every day. To my knowledge, we are the only nursing home in the state that has shared this award with our employees each time we have received it, and they couldn’t be more deserving.”

The funding to pay these rewards is derived from a Medicaid-rate reduction for all nursing homes in the state.

Friendly Home has placed in the DOH Quality Initiative Program’s top quintile since the program’s inception five years ago, an accomplishment earned by less than 5 percent of the more than 500 nursing homes in New York. Additionally, Friendly Home recently received a five-star rating — the highest possible — from the Centers for Medicare & Medicaid.

“We are very pleased to share this recognition with our employees, who are at the heart of the compassionate care our members receive every day,” Cooper said. “Friendly Home’s outstanding quality ratings reflect a top-notch staff dedicated to living our values of friendship, teamwork, excellence, compassion, customer focus and integrity.”

For more information on Friendly Home, visit here.

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