Purpose:
To help maintain a safe, secure, and supportive environment for all members living at the Friendly Home.
Key Volunteer Responsibilities
- Use only approved entrances and exits when entering or leaving the neighborhoods.
- If in memory care (Lee Place) please ensure doors close and latch securely behind you.
- Memory Care is not to be used as a passageway or shortcut to access other areas of the facility.
- Be aware of members near exit doors and never allow anyone to follow you through a secured door.
- Notify staff immediately if you observe a member outside their designated neighborhood who may require assistance, particularly in or around Lee Place.
- Volunteers must never assist a member who has fallen or perform transfers to or from a wheelchair, bed, or other seating. Notify staff immediately for assistance.
Member Safety
- Remain aware of members who may appear confused or attempt to leave the unit.
- Redirect gently and notify staff if assistance is needed.
- Never physically restrain a member.
- Report any concerns, including:
- Falls or injuries
- Exit-seeking or wandering behaviors
- Significant behavioral changes
- Safety or environmental hazards
Remember: Memory Care units are secured to protect members. Volunteers play an important role in maintaining a safe environment by staying alert, following procedures, and notifying staff of concerns.
Please complete the following Quiz.